As World War II ended, two returning servicemen, Gordon Thompson and Walter Pennell joined forces and formed what has become Arlington’s most venerable real estate company.
For sixty-five years, the foundation of ethics, integrity, honor and trust, are the basis for every transaction and customer experience. Gordon and Walter grew their business, one satisfied customer at a time.
Walter Pennell, Bob Bowes, Frank Bowes, Gordon Thompson
Guided by that same set of principles, they would be amazed to see how their business has evolved. We are on the cutting-edge of all real estate companies. We are driven to be the best that we can be. Our mantra is “we reinvent ourselves every year” and our sales and support teams are the most knowledgeable, best trained and best equipped in the industry.
We have created an award winning website, with the best search and mapping available. Our customers love it and we add new customers every day. Last year, our site was named as the best website nationally by our franchisor and named the #1 website in Massachusetts, by the Mass. Assoc. of Realtors. Google Analytics tracks our site and we surpass our peer groups in every category. Sales in recent years have grown exponentially. We now out-list and out-sell our number one and number two competitors—combined.
We have created a remarkable customer service platform. Several years ago, we retained an independent, third party company that evaluates every one of our customers, after the transaction. We post the results of every survey on our website to be read and reviewed by all. We proudly report that our customer satisfaction rating is over 99%. Also, in 2009, we received the award for the # 1 customer satisfaction rating in North America.
We are proud of our heritage, our team and our accomplishments. And, without hesitation, we are most proud of our customer satisfaction rating. On a personal note, I believe that our founding fathers would be very proud of our stewardship of their 65 year old company.
Bob Bowes
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